Südliche Münchnerstrasse 8a, 82301 Grünwald, Germany
Munich | Commercial register: Munich District Court,
Federal Financial Supervisory Authority (BaFin)
Lurgiallee 12, 60439 Frankfurt or
Graurheindorfer Str. 108, 53117 Bonn
Head office: +49 228 4108 0
Fax: +49 228 4108 1550
Complaint and out-of-court dispute settlement procedures
The customer can lodge a complaint with the bank’s contact point specified in the price / performance list. The bank will respond to complaints in a suitable manner; for payment service contracts, this is done in text form (e.g. by letter, fax or email).
For the settlement of disputes with the bank, consumers have the possibility to contact the following arbitration boards, in whose dispute settlement procedures the bank takes part:
– In the event of disputes in accordance with Section 14 (1) Nos. 1 to 5 of the Act on Injunctive Relief Act (UKlaG) with consumers resulting from the application of the regulations on distance selling contracts for financial services, consumer credit contracts and other financial aids, as well as their mediation, payment service contracts, issuance and exchange of electronic money, and the law on payment accounts the consumer arbitration board at the Deutsche Bundesbank is responsible. The request for the execution of the arbitration procedure as well as further statements and notifications must be sent to the arbitration board in text form (e.g. letter, fax or email). Address: Deutsche Bundesbank, arbitration board, Taunusanlage 5, 60329 Frankfurt am Main, fax (069) 709090-9901, email firstname.lastname@example.org, Internet: www.bundesbank.de
– In the event of disputes in accordance with section 14 (1) nos. 6 and 7 UKlaG with consumers resulting from the application of the provisions of the Capital Investment Code or other provisions in connection with contracts, the banking business in accordance with section 1 (1) sentence 2 of the Banking Act (KWG) or financial services in accordance with section 1 para. 1a sentence 2 KWG, the consumer arbitration board at the Federal Financial Supervisory Authority (BaFin) is responsible. The request must also be sent to the arbitration board in text form (e.g. letter, fax or email). Address: Federal Financial Supervisory Authority, arbitration board, Graurheindorfer Strasse 108, 53117 Bonn, Fax: (0228) 4108-62299; Email: email@example.com, Internet: www.bafin.de
– For the rest, the customer has the opportunity to report alleged violations of the Bank against the Payment Services Supervision Act (ZAG), Sections 675c to 676c of the Civil Code (BGB) or Article 248 of the Introductory Act to the Civil Code (EGBGB) at the Federal Agency to complain to the Financial Services Authority (BaFin). Complaints must be submitted in writing or to the Federal Institute’s minutes. Address: Federal Financial Supervisory Authority, Graurheindorfer Strasse 108, 53117 Bonn.
– For disputes in connection with online contracts, in particular contracts that have been concluded with the bank via a website or other electronic means, the consumer can also use the platform for online dispute resolution (OS) set up by the European Commission. You can access the European Commission’s OS platform via the following link: http://ec.europa.eu/consumers/odr/.
Liability for content
The contents of our pages were created with great care. However, we cannot guarantee that the content is correct, complete and up to date.
As a service provider, we are responsible for our own content on these pages in accordance with general laws in accordance with Section 7 (1) TMG. According to §§ 8 to 10 TMG, we as a service provider are not obliged to monitor transmitted or stored third-party information or to investigate circumstances that indicate illegal activity. Obligations to remove or block the use of information according to general laws remain unaffected. Liability in this regard, however, is only from the time of knowledge of a concrete legal